Call – Quest Customer Contact Solutions

Call Quest provides a range of services to a wide variety of customers in Ireland and the UK.

Call Quest is a fully manned 24/7/365 contact centre based in two separate locations in Dublin and Galway and provides Voice, Text, Email and Social Media customer support services.

We use the latest generation SIP based PBX technology to ensure seamless integration of new products for our diverse portfolio of clients.

Our current customer list includes Blue Chip Corporates, Public Sector and Semi-State clients, Retail organisations along with multiple telecom focused companies.

Services Offered

Customer Service

24 Hour customer support available for Voice/Email/Social Media customer services including appointment booking, customer refunds and order placement.

Technical Support

First line technical support available 24/7. Full IVR and Knowledge base scripting available.

Directory Enquiries

Irish and UK outsource Directory Enquiry services available.

Social Media Monitoring

Utilising our bespoke 24/7 realtime social media monitoring and risk prevention service called Cloud90, will allow you to understand and realise the value in Social Media while ensuring your brand is fully protected.

Directory Enquiries

Call 11890 Ltd is an Irish Directory Enquiries company who also provides outsource contact centre services. Established in 2006, 11890 is managed and based in Ireland providing jobs in Galway and Dublin. Impeccable knowledge and friendly Irish operators ensure that you get the right service when you call. 11890 provide call and text number search services to Irish customers for business and residential listings. Call and text customers receive the Directory Enquiry in SMS format which is free of cost and sent straight to your mobile phone. Whatever way you talk to 11890, we make Directory Enquiries easy for you.

Who is 11890?

11890, providing national and UK numbers, is Irelands only 100% Irish owned Directory Enquiries Company. The company also operates 11891 providing International Directory Enquiries. We are an innovative, forward thinking company with customer service at the core of our business philosophy.

Why should you call 11890 when you need a number?

When you call 11890, you’ll get through to a friendly customer service representative who will search our state of the art database for the number you require. All our representatives are in Ireland (Dublin and Galway) and their local knowledge ensures that your search is successful.

Can I get more than one number when I call?

Yes of course you can! We are here for you and we will not make you hang up and call again if you need more than one number.

What if I don't know the exact name or location of the number that I'm looking for?

At 11890 we will do our best to find what you are looking for in the quickest time possible. Our Representatives are fully trained to work with as little information as possible and if we need to, we can take your number and call you back when we have located what it is that you require.

Is there a text back service?

Yes, we’ll text you back the number for free. In fact we will text you back as many numbers as you wish free of charge.

For what reasons might a number not be listed?

If the business or private landline that you require is new, it may take up to eight weeks from registration to appear on the national database. Private landlines and mobile numbers do have the option of being ex directory.

What happens if the number I require is not on the directory database?

If we can’t find the number you require right away or it’s not listed on the directory enquiries database, we won’t keep you waiting on the line. Instead, we’ll call you back as soon as we’ve found the number you need.

How can I get myself listed?

Please contact your service provider to have your number listed on the national directory database.

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